Job profile

Contract Type: Permanent

Hours: Part Time 19 hours per week

Location of post: Pontardawe Arts Centre, Herbert Street, Pontardawe, Swansea SA8 4ED

We are currently looking for a Box Office Assistant to join our team at Pontardawe Arts Centre, which is a vibrant hub for arts and culture, offering a diverse range of performances, films, and community events. We are dedicated to providing exceptional service to our patrons and fostering a welcoming environment for all. Exciting new developments are underway, including the renovation of our facilities and a brand new dedicated cinema space. If you want to be a part of the exciting future of Pontardawe Arts Centre is the place for you.

The successful candidate will be responsible for providing a comprehensive Box Office Service to the Pontardawe Arts Centre

The main duties of the post;

• To offer an information, ticketing and concessions at the Arts Centre, assisting visitors and telephone callers, answering queries about facilities and services.
• To sell concessions from the café bar, take bookings and sell tickets for the range of Arts Centre live and cinema programme of events.

• Ensure all visitors are welcomed in a friendly and professional manner.

• To enter data and maintain the Arts Centre Computer and Box Office systems.
• To assist with the sale of concessions from the Arts Centre café/bar.
• To handle cash and take responsibility for all takings including credit card transactions, during shift, including the reconciliation and banking of monies.
• To ensure the cash and deposit reconciliation form is completed.

• Ensure that all telephone calls are answered promptly, politely and in a professional manner.
• Ensure that all messages taken are accurate, legible and passed on in good time.

• To assist with administration and clerical procedures as a member of the Arts Centre team.
• To undertake incidental cleaning as required.
• To ensure the health and safety of the public and direct activities of Arts Centre users to prevent injury, misuse and damage to the facilities.
• To undertake other duties commensurate with the post and grade as required by the Visitor Services Manager.
• To undertake training as required
• Be involved in an annual Development and Review process.
• Discuss and review targets for personal development.
• Ensure that the Local Authority policies and procedures are observed.

You will have experience in/of;

Dealing with personal, telephone, electronic and postal enquiries in a sales environment, preferably in an arts organisation

Working with computerised box office systems and databases

Ability to work as part of a team whilst demonstrating a willingness and ability to use initiative.

Understanding of arts marketing

Able to demonstrate enthusiasm and commitment to serving the community.

Ideally you will have;

Knowledge of cash and credit debit card handling processes in a retail environment.

No formal qualifications required, however the post holder must be prepared to undertake training in any relevant training required for the post.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

For an informal discussion, please contact Leigh Dennis on

Email:   l.dennis@npt.gov.uk

Welsh Language skills are not required.

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.

In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council.  Applicants must meet the essential criteria for the post to qualify for this.  If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you.  Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.