Job profile

Contract Type: Permanent

Hours: Full Time 37 hours per week

Location of post: Civic Centre, Neath, SA11 3QZ

As a Rating Officer, you'll be part of a small team dealing with Business Rates accounts and associated Business Improvement District (BID) Levy accounts. Ensuring you assist in the Council delivers an effective billing, collection, and recovery process. You'll take a customer focused approach to maximising revenue whilst making sure we meet our legal and statutory requirements.

You'll provide a professional service dealing with a range of queries relating to the billing, collection, and recovery of business rates by telephone, face to face, emails and letters. Supporting the Senior Rating Officer, you'll be playing a crucial role in assisting the Council in maximising its resources to deliver the best possible outcomes for the business in our borough.

The main duties of the post;

• To develop and maintain a good working and technical knowledge of Business Rates.
• To deal with day-to-day rating duties including maintaining accurate records, calculation and maintenance of accounts (including transitional arrangements, awards and reviews of reliefs)
• Deal with customer enquiries in writing, by telephone and in person, accurately and professionally with due regard for legislative and procedural requirements
• Use IT systems to facilitate and administer records within Business Rates.

You will have experience in/of;

Dealing with customers in a professional manner

Sound financial and numeracy skills

Excellent computer skills and be fully conversant with all Microsoft packages

Working with minimum supervision, using problem solving skills and initiative to provide a customer focussed support service

Ideally you will have;

A minimum of 5 GCSE’s or equivalent including Maths and English

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

For an informal discussion, please contact Lisa Morgan on

Phone: 01639 763916   or

Email:   l.morgan5@@npt.gov.uk

DBS requirements:

• This post is subject to a basic DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment. 

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are not required

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.  In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council.  Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview.  If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you.  Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.