Job profile

Hours: 30 hours per week / 39 weeks a year

Contract Type: One year (1st April 2025 - 31st March 2026)

Location of post: Primary schools in Pontardawe

We are currently seeking an empathetic and compassionate individual to join our team as a Family Engagement Officer.

Team Teulu is our local authority approach to family engagement. As we approach our third year of delivery, we are looking to recruit a new Family Engagement Officer to continue our recognised good practice approaches in two schools within the Pontardawe valleys.

As a Family Engagement Officer you will demonstrate their approachability and empathy in supporting families, and have a strong sense of moral purpose. The post holders will bring their energy and people skills to represent our core values to our stakeholders, with particular focus on pupil and family voice, and feeding back our impact and outcomes to all.

You will be responsible for increasing family involvement and engagement in school life, supporting all families to build excellent home-school relationships. Your time will be split between two school sites, so you will need to demonstrate excellent time management skills, and the ability to react and respond to varying priorities.

You will demonstrate your ability to work with partners, signposting families to expert professionals to support them at times of crisis. You will be supported to do this through our Learning Community networks.

Your daily routine will be varied; no two days are the same! It involve meeting with parents and family members on a one to one basis and in group sessions, delivering engagement activities to families across the duration of the week. You will meet regularly with the school headteacher and Team Teulu Learning Community Manager to shape engagement activities around the needs of the families. You will be supporting schools to implement poverty-sensitive practices, including the set up of uniform swap shops, supporting parents in completing grant application forms, and building relationships with your local food banks.

Do you have:

• Recent experience of working with parents, family members, school staff and/or community partners to deliver sessions/
• Recent experience of supporting disadvantaged families, and the ability to demonstrate an understanding of the challenges faced by vulnerable families in Neath Port Talbot.
• Recent experience of running family engagement initiatives, for example, Cooking on a Budget, Reading Cafes, Family Nurture or Wellbeing Walks.
• Excellent time management and organisational skills, with the ability to deliver multiple initiatives across multiple venues.
• Excellent inter-personal skills, with the demonstratable ability in supporting families in challenging circumstances.

We would welcome those with experience in the following roles: Community Development, Family Engagement, Parenting, Welfare Rights, Housing and many more.

We believe in rewarding and recognising our colleagues&© efforts and achievements. We also believe that there&©s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years' service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Kathryn Matthews on

Email:   TeamTeulu@npt.gov.uk

This post is subject to an enhanced DBS disclosure.

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  Our employees are equally committed to ensuring the safety and protection of all children and young people and vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language skills are not required.
Your workstyle in this role will be a frontline/community based worker.

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.  In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council.  Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview.  If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you.  Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.