Job profile

INTERNAL APPLICANTS ONLY

Location of post: Neath Civic Centre

Is this post a secondment? NO

Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces. 

About the role:

We are currently seeking an individual to join our team as a Direct Payments Support Service Coordinator. The successful candidate will act as Service Coordinator for the Direct Payment Support Service and be the lead contact for the Direct Payment Support Approved Providers list. 

The main duties of the post;

• Team Management: The Service Coordinator is responsible for supervising and managing the Direct Payment Support Service team, ensuring clarity in roles and fostering a performance-oriented culture.

Service Development: The role involves leading the development and implementation of customer-focused services that support to the diverse needs of the community, while also providing data to inform management decisions.

• Quality Assurance: The coordinator must ensure high-quality service delivery. 

• This role requires a combination of leadership, communication and analytical skills as well as expert knowledge of Direct Payments to effectively manage services and drive improvements.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you. 

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Hayley Short h.short@npt.gov.uk ; or Maggie Hayes m.hayes@npt.gov.uk

DBS requirements:

• This post is subject to an enhanced with both adult & child barred list DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.  Our employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing. 

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are not required 

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.  In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council.  Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview.  If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you.  Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.