Permanent / 37hrs per week
INTERNAL APPLICANTS ONLY
The Benefits Team is looking to recruit an experienced Benefits Officer/Team Leader to supervise the Neath/Port Talbot Benefits Team on a daily basis, in the delivery of Housing Benefit and Council Tax Support claims.
Potential applicants should possess an excellent knowledge of the benefit system, experience of working in a busy environment, and possess 4 GCSE’s at Grade C or above, or equivalent qualifications.
Applicants will be expected to deal with (and provide guidance on) complex cases, maintain detailed and accurate records, whilst also responding to customer enquiries by telephone, email, letter, and face to face contact.
If you have the necessary experience and qualifications for this role, we would love to hear from you.
Ideally you are required to have:
Minimum of 4 GCSEs grades C or above, or equivalent qualifications.
IRRV qualification is desirable but not mandatory.
If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.
For an informal discussion regarding the role, please contact Stuart Mason (Principal Benefits Officer) on
Phone: 01639 686623 or
Email: s.c.mason@npt.gov.uk
This post is subject to a basic DBS disclosure
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language skills are not required.
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.
We are committed to providing training opportunities and the professional development of all our employees.
We look forward to welcoming you to Team NPT.
