Job profile

Permanent / 37hrs per week.

THE PROCESS: Applicants are to upload their CV and Covering Letter within the same document.

We are currently looking for an Associate Content Designer to join our team.

Neath Port Talbot’s vision is to ensure all children get the best start in life; all communities are thriving and sustainable; our local environment, culture and heritage can be enjoyed by future generations; and for our local people are skilled and can access high quality, green jobs. 

This is an exciting time to be joining the Digital Services Division as we’re working to transform the Neath Port Talbot experience for all our citizens, businesses, staff and visitors through the best use of Digital, Data and Technology (DDaT). 

To deliver the change required, we’ve reset the entire Digital Services staffing structure, aligning to the DDaT profession capability framework, ensuring we have modern and fit for purpose job descriptions focusing on the rights skills and abilities.   

The Role

As an associate content designer, you’ll use your design knowledge to create and iterate user-centred content that turns services and products into simple, easy to understand user experiences.

Working closely with product managers, service designers, researchers, developers and many other disciplines as part of Agile multidisciplinary teams for whole service digital transformation. You’ll be responsible for creating, optimising and testing insight led, readable content across our digital services and websites.

Example responsibilities include: 

• Creating and iterate high-quality content, user centred content, making sure end-to-end journeys meet user needs.

• Work on developing and improving our websites and web services end to end as part of a multidisciplinary team.

• Managing and optimising the content lifecycle, thinking about the processes and ensuring that content is continually reviewed and fit for purpose.

• Work with stakeholders across the Council to help them understand content design and how transforming how they communicate with their customers could improve service

• Use analytics data, user feedback and user research to identify the needs of users, map user journeys and inform content strategy.

• Review and provide direction on the work of other content designers and experts from other disciplines.

• Take part in user research, gathering data and insights to help make content changes within services.

• Review existing content, taking part in shared critiques and suggesting then carrying through wholescale change.

• Create consistent style guides and patterns and make changes to make content consistent across whole services.

• Create content plans with the services you pair with, creating roadmaps for change and helping them innovate with how they communicate.

• With support, draft and seek agreement to content strategy for

• Contribute to the building of a content style guide that reflects cross-government content design standards, ensuring we speak to our users in consistent and accessible ways regardless of channel or service used.

• Work with the multi-disciplinary team to ensure that services meet our Digital Service Standard or equivalent peer review.

• Develop and broaden your skills and confidence levels to be able to create content

Knowledge of Welsh Language would be advantageous but not required for this role.Some of the reasons you should consider joining #TeamNPT Digital Services:

• Supporting the delivery of high-performing public services ✔
• Modern DDaT structure with clear career pathways ✔
• Hybrid working ✔
• Frequent staff development discussions with training you need for your role and to grow ✔
• Good Annual Leave allowance ✔
• Generous Local Government Pension scheme ✔
• Staff discount offers ✔
• Cycle to Work Scheme ✔
• Relocation Scheme ✔
• Life Assurance ✔
• Discounted Gym Membership ✔

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

For an informal discussion, please contact Jonathan Lewis on

Phone: 01639 763846  or

Email:   j.lewis2@npt.gov.uk

This post is subject to a basic DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.  Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language skills are not required

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.