X4 Permanent postitions / 37hrs per week.
Applicants must attach a current CV to their application. Within the same document, also include a separate covering letter (of no more than two sides of A4) explaining why you are interested in the position and provide suitable evidence to meet the essentials in the person specification.
Neath Port Talbot’s vision is to ensure all children get the best start in life; all communities are thriving and sustainable; our local environment, culture and heritage can be enjoyed by future generations; and for our local people are skilled and can access high quality, green jobs.
Through the innovative use of digital, data and technology, we will transform the Neath Port Talbot experience for all our citizens, businesses, staff and visitors.
We now have an exciting opportunity for a Service Desk Analyst to join our team.
Reporting to the Service Desk Manager, the service desk analyst interacts with customers and will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to the Senior Infrastructure Support Engineer.
Example service specific responsibilities includes:
Some of the reasons you should consider joining #TeamNPT Digital Services:
If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.
For an informal discussion, please Jordan Gilham on
Phone: 01639 685449 or
Email: j.gilham@npt.gov.uk
This post is subject to a basic DBS disclosure
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language skills are not required.
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.
We are committed to providing training opportunities and the professional development of all our employees.
We look forward to welcoming you to Team NPT.